Orkney Wool's Terms and Conditions

The terms and conditions explain what you agree to when you use the website and/or purchase from Orkney Wool. Please read them carefully. By accessing or using any part of this website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Orkney Wool reserves the right to vary these Terms at any time. You will be bound by the version of the Terms posted on the website at the time of your use of it.

Contact Information


Orkney Wool, Burnside, Settisgarth, Finstown, Orkney, KW17 2PA

Privacy Policy

Orkney Wool will not distribute or sell your personal information or disclose it unless required to do so by law.

Your personal information will only be used to provide the goods offered through the website to you, for billing and order fulfilment.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.

  • Strictly necessary cookies - these are cookies that are essential to the operation of our website

  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.

  • Functionality cookies - These cookies are used to recognise you when you return to our website.

  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer

  • The referring website from which you have got to our website from

The reasons for this are:

  • To make ongoing improvements to our website based on this data

  • To see our most popular sources of business


Payment is by PayPal and you will be directed to the PayPal website to do this. No personal financial details can be seen, accessed or stored by Orkney Wool. Yarn will only be dispatched when payment has cleared through PayPal. Prices and delivery charges may be changed at any time without notice. Orders already placed will be at the charges at the time of ordering.


We will dispatch your yarn as soon as possible after purchase, normally within 3 working days. Royal Mail services from Orkney by sea and air are very dependant on,amongst other things, weather conditions. There may therefore be delays totally outwith our control. Please note that if you are an international buyer, you may also have to pay a customs charge on receipt of your package and this is your responsibility. Within the UK Royal Mail 1st Class is used. International orders are sent by Royal Mail International Standard service. Royal Mail say they aim to deliver within the UK on the next working day, but there is often an extra day needed to deliver from Orkney. For Europe Royal Mail says 3-5 working days and for the rest of the world it is 5-7 working days. Please note that local delivery services outside UK may delay delivery beyond the Royal Mail aims. A Royal Mail certificate of posting will be obtained when parcels are dispatched, but this does not allow for any tracking of a parcel. Please wait at least 5 working days for UK deliveries and at least 10 working days for international deliveries before contacting Orkney Wool about a delayed parcel. Please check first that the parcel isn't being held at your local Post Office or Sorting Office. Refunds cannot be issued until after the Royal Mail missing packages period for your location. Orkney Wool is not responsible for delays or missing parcels where an incorrect or incomplete delivery address was given.

Consumer Rights

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations. You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must contact Orkney Wool in writing (by post or email) within 7 working days, providing your name, address, telephone number and order details and send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We cannot accept liability for returned goods lost or damaged during transit. Please package the goods carefully to avoid damage, and to return them by recorded delivery, registered post, or by courier. Proof of postage cannot be accepted as proof of delivery. Please remember to include your name, address, and a copy of your purchase receipt with the returned items. We will not refund the postage cost of returned orders. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Website Content

The content of this website is for guidance only although Orkney Wool endeavours to keep images, yarn descriptions and prices as accurate as possible. Please note that monitors do not always show an accurate colour match for the yarn images. Orkney Wool reserves the right to edit and change, without giving notice, any information on the website, to correct or update information, including after any order has been submitted. Specifications of yarn are approximate and are given by Natural Fibre Company who spin, dye, ball and label the yarn. All material on the website remains the intellectual property of Orkney Wool and are the copyright of Orkney Wool, including images.

Where there are any links to third party websites, Orkney Wool does not accept any liability in connection with any third party websites that may be accessed through this website. Orkney Wool will not be liable if, for any reason, this Website is unavailable at any time or for any period.